The Unofficial Apple Weblog (TUAW)

I had the opportunity to speak with the creators of Checkout: an excellent Point of Sale application for the Mac. I've been working with the app for several weeks now and have been thoroughly impressed by it, especially after the developers shared their perspectives. Many thanks to Ed and Dirk for walking me through it.

Whether you're starting a new store or transferring your current system to Checkout, it's the best Point of Sale I've worked with in my many years of retail. The creators explained that they designed Checkout to help small and mid-sized retail stores make sales, print receipts, manage stock, organize customers, and collect payments.

This application focuses heavily on ease-of-use in everything from installation to managing metrics and allows the user to remove "unneeded complexities" from the system they work with every day.

Read on for a full walk-through of the application.

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My wife and I are unabashed Disneyphiles, so the last two months have been a lot of fun. After my wife taught a tutorial in L.A. last month, we spent a few days at the West Coast properties -- Disneyland and California Adventure. This month, we had some Disney Vacation Club points left over, so we spent five days at our "home" resort near Disney's Animal Kingdom, Epcot, the Magic Kingdom, and Disney's Hollywood Studios.

I thought these trips would be a perfect opportunity to try out some of the many travel apps that have sprung up for the iPhone, all of which purport to be the solution to all of your Disney dining, lodging, and theme park information needs. As with any genre of app, there are a mixture of good and bad apps available. Since the Thanksgiving holiday weekend is generally a big time to visit the parks, here's a quick tour of a few of the apps that my wife and I used on our trips so you can load up your iPhone if you're going to visit The Mouse over the holidays.

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Software. It doesn't matter if it's for a Mac or for an iPhone. There are certain qualities we just love, that make an app really stand out to us. As a rough approximation, we call it "Attention to Detail" but there's a lot more going on than just looking at tiny details. It's about understanding the user, what he or she wants from the app and needs it to do and how the realities of being humans with weak eyes, large fingers, and bad memory affect the way software gets designed. I asked my TUAW colleagues to share their thoughts on what makes a good app.

Brett Terpstra loves apps that are designed with a unique look but that use familiar controls. As a design philosophy, his ideal applications are both easy to use and fun to look at. Delicious, if you will. Cookie-cutter app elements may be great for prototyping an application's infrastructure but to him an app that really stands out has a unique visual voice.

He really loves Tweetie 2's ability to refresh your Twitter stream by scrolling to the top (with a tap on the title bar, of course), then pulling down and letting go. It's non-standard, but so intuitive that it should be. That's the kind of attention to detail that makes him feel warm inside.

For me, it's all about putting yourself into the mindset of the user. Were features put in place because they need to be there or because the developer thought it would be cool? Is the developer really understanding how real people might use the app? Take the iPhone. Is there a switch that lets you disable autorotation when you're using a game while lying on a couch or in bed? Because that's how real users use real games. And if the developer hasn't thought about details like this, they haven't hit that design sweet spot of matching real world needs against programming limitations.

Chris Rawson loves well-designed icons. They should give you some indication of what the app does, so you can launch it with barely a glance. Want to use multi-touch controls? Make sure those controls are intuitive and that they provide an innovative use of the technology. In his opinion, Convertbot is a great example.

Remembering already-set preferences is another hobbyhorse. Take iPhone apps that connect with the Mac over Wi-Fi for example. A brain-dead simple initial setup should be followed by only needing to push a single button (if that) to connect on all subsequent connections. And as for a finishing touch, he feels that well-polished graphics shouldn't look like something squeezed out over a single afternoon by someone with no artistic skill whatsoever.

Well designed, easy to follow instructions are key for David Winograd. In the best of all possible worlds those instructions should even include user interaction, whether via Q&A or by modeling, to make sure the key points get through to the user. In his opinion, Irene's Spirit has the best tutorial he's ever seen in an iPhone app. If the app were as good as the tutorial, the world would probably implode.

These are just a few key points from our team. Add yours to the comments below. What are the key elements that make an application, whether for Mac or iPhone or any other platform, shine for you?

I have a couple of Gmail accounts set up with Google Apps, so that Google is hosting my email using my own domain names. While those accounts have been working flawlessly for quite a while, I suddenly ran into issues a few days ago where Apple Mail couldn't pull email from the server. I could use the Gmail Web client and access the email, but using Mail or my iPhone, I'd get an error.

Both Mail and the iPhone initially reported that either my password or username was incorrect, but after restarting my MacBook Air, the message changed to what you see above. While I had been sending some large files through email last week, I wasn't using anywhere close to the 2 or so GB per day of bandwidth that Google allows.

A quick search revealed that there's a known bug where accounts are locked out for exceeding IMAP bandwidth limits when using Apple Mail under Snow Leopard. To quote Google's support page,

This is a known issue for users of Apple Mail on the Snow Leopard OS. We are working with Apple on a resolution to the issue. In the meantime, there are a few workarounds to reduce the likelihood of hitting the bandwidth limit:

1. Do not sync attachments.
2. Reduce the number of folders you sync by using the Advanced IMAP Controls tab in Gmail.
3. Close your email client when you are not using it.

For my business, I keep my email client up and running most of the day, so the third workaround was not an option. Syncing attachments is easy to turn off in Apple Mail Preferences for Gmail IMAP accounts by selecting "All messages, but omit attachments" under "Keep copies of messages for offline viewing" on the Advanced tab, but it didn't resolve the problem.

I fortuitously noticed that my MacBook Air seemed to be losing a lot of disk space, and searching the ~/Library/Mail folder indicated that the issue seemed to be in the "Recovered Items" Inbox for this Gmail account -- something I didn't even know existed! It was taking up a whopping 18.66 GB of space, so I went into Mail and deleted the "Recovered Items" inbox.

While this didn't fix the issue immediately, it did eventually allow the account to come back on line with no problems. All told, I was without Mail.app and iPhone access to the account for four days, but at least I could check my Web mail occasionally to see what was coming into the Gmail account.

If you're running Snow Leopard and get bit by the "bandwidth bug" with a Gmail account, I hope that this tip can help you out.

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All new Macs come with great bundled software. Between the iLife suite, Safari, iTunes, and TextEdit, plus the ability to access and use cloud applications for free, almost all of the most basic modern computing needs get met for most users.

That said, having used four different Macs over the past seven years, there are several applications that don't come with OS X that I find myself immediately loading onto a new Mac. Most of these are big-name apps that you've probably already heard of, but it's still pretty amazing how much extra functionality you can eke out of a Mac with only ten additional programs, and all of them (save the last one) are free.

Whether you're buying a new Mac for a relative this holiday season or getting a new one for yourself, these are ten applications you should download as soon as that shiny new machine loads the desktop for the first time.

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Despite some security-conscious enterprise experts pointing accusatory fingers at the rather bleak encryption story and only-recently fixed ActiveSync policy compliance on the iPhone platform, there's no doubt that IT and network professionals are grooving on the iPhone -- there are many apps designed for administrators to take control of their operations with a touch of a finger, and now Cisco has stepped in with an informational and alert resource that fits in your pocket.

The Cisco SIO (Security Intelligence Operations) to Go free app [iTunes link], requiring iPhone OS 3.0 or later, lets the paranoid properly alert and aware security professional keep tabs on the global threat landscape with Cisco's Cyber Risk Reports, Threat Outbreaks and Mitigation Bulletins, along with podcasts, blog posts and a slew of other branded content. There's also an IronPort-driven IP and email domain scanner, which will grab WHOIS data along with a brief reputation score for your hosts.

Having all this Cisco goodness in one place is handy, although the majority of the app's headlines link to pages on the Cisco site that remain largely iPhone-unfriendly -- even the press release announcing the app's launch is hard to zoom properly -- and there's none of the flexibility of a full-featured RSS reader to forward articles, bookmark or set read/unread points.

Still, as a gesture of goodwill towards the intersection of iPhone users and security professionals, it's a reasonable step. Cisco also has the WebEx Meetings app [iTunes link] and the Cisco Mobile telephony tool [iTunes link] in the store, both free.

[via TechCrunch]

It should be pretty obvious by now that smoking cigarettes is bad for your health. What's not as obvious is that it might be bad for your Mac, too. According to The Consumerist, two different people got turned down for AppleCare maintenance because their Macs were used in a house with a smoker. Both people appealed their cases all the way up to Steve Jobs, and both of them lost.

I've opened up a few computers that spent time in a house full of heavy smokers, and the insides weren't pretty. There was this disgusting brown resin built up all over everything, and it pretty much smelled like an ashtray stuffed full of 5-year-old cigarette butts. Though it's probably a stretch to call this "a biohazard" like in one of the cases The Consumerist cites, AppleCare agreements are worded loosely enough in their limitations of coverage that Apple seems perfectly within its rights to deny coverage in these two cases:

The Plan does not cover:

Damage to the Covered Equipment caused by accident, abuse, neglect, misuse (including faulty installation, repair, or maintenance by anyone other than Apple or an Apple Authorized Service Provider), unauthorized modification, extreme environment (including extreme temperature or humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes.

It's that "other external causes" clause that's the catch-all, although you could probably argue that an atmosphere filled with smoke counts as an "extreme environment" as well.

Bottom line: if you have to smoke, you might want to step away from the computer first. With the investment that your Mac represents sitting there on the desk, why take the risk of messing it up in an easily preventable way?

Here it is, T-7 days until Black Friday, and you don't have any gift ideas?

I joined MacJury podcaster Chuck Joiner earlier this week to provide my ideas for gifting. This was part two of a holiday gift ideas episode on the popular podcast.

Joining me on the podcast were MacMouseCalls support genius (and grandmother) Pat Fauquet, Julio Ojeda-Zapata from the St. Paul Pioneer Press, and The Mac Observer's Jeff Gamet.

Storage seemed to be a popular gift idea from the panelists, along with iPhone / Mac jewelry, video tools, and even some freebies. I take no responsibility for the singing that was taking place...

You can listen to MacJury Episode 918 at the MacJury website, or subscribe to the podcast in iTunes.